Join the Team.

Director Customer & VIP Experience

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

The Director VIP & Customer Experience will report to the SVP VIP & Customer Experience and will assist with the oversight of the overall customer experience for our VIP guests including MSG Executives, Board Members, celebrities, and other designated guests at Sphere. Responsible for oversight of the VIP Hospitality team located in Las Vegas and is responsible for the VIP experience for The Sphere Experience, concerts, and special events at Sphere. This role will partner with the SVP VIP & Customer Experience on the strategic approach for the VIP & Customer Experience and oversee the execution of company events, celebrity and influencer relations, as well provide leadership on cross-functional brand initiatives with Sphere Studios.

This role with provide support to the SVP VIP & Customer Experience with oversight of the continued development of celebrity and influencer strategy at Sphere, including relationship building, experience curation and content creation in collaboration with Sphere Studios. The Director role will participate in data collection and regular cadence of reporting to measure impact.

What will you do?

  • Assist with the management of ticket and event needs of the Chairman & CEO as well as for VIPs, and guests of the chairman. Additionally, ensure all ticketing, security and other event needs are met.
  • Support the SVP VIP & Customer Experience with the experience at Sphere for celebrities, clients, and business partners to ensure positive experience and to foster relationships. Provide onsite and remote troubleshooting during events.
  • Assist with the execution of strategic seat plotting; partner across departments to determine the optimal VIP seating arrangements in and around hospitality spaces.
  • Manage and lead the VIP Hospitality team.
  • Partners with SVP VIP & Customer Experience and Sphere Studios to develop and execute a business plan for merchandise strategy, development, and positioning.
  • Serve as a main point of contact for VIP guests, MSG Executives, and their offices to execute requests at Sphere.
  • Oversee artist relations/dressing room and artist area hospitality and coordination.
  • Regularly conducts post-event analysis, gathers feedback from applicable business units to determine best practices and continuously improve processes.
  • Partners with Venue Operations and Threat Management to ensure seamless experiences.
  • Full-time oversight of the VIP Hospitality Team

What do you need to succeed?

  • 7-10 years of experience in entertainment, music events and/or celebrity relations, including team leadership
  • Must be a strong leader and partner to our businesses
  • Ability to develop positive relationships with a variety of personality types.
  • Ability to clearly think through and articulate the business case for a given strategy
  • Strong presentation, organizational and communications skills
  • Detail oriented
  • Significant patience and ability to anticipate/manage unexpected scenarios with urgency and tact.
  • Ability to handle high-pressured situations in a professional manner
  • Ability to lead a team in prioritizing and delivering on multiple tasks in a timely manner
  • Social Media and marketing experience preferred

Special Requirements

  • Standing for the duration of evening events
  • Available to work prolonged hours including evenings, weekends and holidays
  • Available to travel as needed

#LI- Onsite

Pay Range
$113,000$175,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.