Join the Team.

Coordinator Premium Service

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at

Who are we hiring?

The Coordinator Premium Services & Retention will be responsible for providing day-to-day support, customer service, event planning, customer retention, service integration, and customer engagement to  Sphere’s suite license and single event rental customers. Duties include client communication for catering orders, ticketing, billing, parking, event execution, issue resolution and retention. This position works in conjunction with Premium Sales & Venue operations team members to provide broad support for all clients and guests.

What will you do?

  • Ensure best-in-class service for a designated number of dedicated accounts, with functions including distributing tickets, inputting catering orders, facilitating in-suite branding and day-of-event tasks.
  • Maintain knowledge of various catering menus, special request and venue operations procedures; inform clients and ensure they adhere to firm deadlines and guidelines.
  • Support Premium Account Managers in renewal efforts by providing support documentation and usage analysis.
  • Collect outstanding receivables and communicate “at risk” receivables prior to events occurring.
  • Provide requested document support to clients including credit card receipts and copies of invoices.
  • Coordinate with internal Sphere departments including sales divisions, arena catering staff, building operations, finance and box office when necessary to ensure all client needs are communicated, implemented and resolved in a timely manner.
  • Collaborate with arena catering and creative teams to produce seasonal menus.
  • Communicate upsell opportunities to clients including single event rental suites, additional passes, menu items, merchandise and other experiential add-ons.
  • Maintain accurate records of all client activities including phone calls, meetings, issue resolution and in-suite visits within Salesforce system.
  • Additional projects to support experiences, events and operations

What do you need to succeed?

  • Ideal candidate will have 0-2+ years’ experience in high-end client service environment, preferably in a sports or entertainment field.
  • Candidate must demonstrate a positive coachable attitude, warm, approachable demeanor and excellence in maintaining positive client relationships.
  • Teamwork mentality is a must.
  • Proactive, strong interpersonal, organizational, and multitasking skills, as well as strong written and verbal communication skills.
  • Ability to manage overlapping event schedules, activities, and functions as well as address and solve problems.
  • Ability to operate specific catering, accounting, ticketing, and database management systems.
  • Ability to follow detailed processes with meticulous attention to detail and manage deadlines.
  • Knowledge of Outlook and Microsoft Office required; Archtics and Salesforce experience a plus.
  • Flexibility to work nights, weekends and holidays as needed.


Pay Range
$55,000$68,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.