Manager Ticketing
Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.
Who are we hiring?
The Ticketing Manager will be responsible for the ticketing operations related to the Sales & Marketing department as requested, including group ticket orders, event, suite packages, third party sales, partners and comps. This includes implementing operational strategy and tactics of price changes and promotional offers.
What will you do?
- Work with Box Office by providing QA assistance on the Sphere Experience show schedule, pricing, and inventory.
- Maintain timely communication with stakeholders, business units, team members, peers, and others to convey any ticketing operations issues.
- System preparations, including building promo codes, affiliate links, and group ticketing buyouts in relevant ticketing systems.
- Create and maintain Sales & Marketing promotions (VIP packages, value-add, discounts).
- Support with the creation of tutorials and materials for partners, groups, and consumers to access tickets and accounts.
- Manage custom barcode ticketing requests and procedures for private experiences and large groups.
- Assist with box office to program scanners, testing barcodes and trouble-shooting scan issues prior to events.
- Serve as an extension of the box office to support sales and marketing team with Archtics training, event management and troubleshooting.
- Keep team up to date on the latest ticketing operation trends and functionality.
- Fulfill Sales & Marketing requests which will include Comps program, Concierge tickets, and tour and travel partners.
- Transact all approved Sales & Marketing refunds and cancellations as needed.
- Assist in reporting and correspondence.
- Other duties as assigned.
What do you need to succeed?
- 5 years of ticketing experience in Ticketmaster Host, ARCHTICS, Account Manager and TM1 Entry.
- Ability to demonstrate success in accurately managing multiple tasks while under tight deadlines
- Excellent verbal & written communication, organizational and time management skills.
- Skill in examining and re-engineering operations and procedures, formulating policy, and implementing new strategies and procedures.
- Good interpersonal skills; well-versed in conflict-resolution scenarios.
- Able to troubleshoot issues and find optimal solutions.
#LI-Hybrid
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.